Record inbound and outbound calls with automatic or on-demand call recording

Call recording is a great feature that helps measure the effectiveness of your sales, marketing, and customer service. It can also help comply with regulatory compliance and minimise risk. Temovi enables you an automatic recording to capture all calls, inbound or out, or activate on-demand recording so users can record individual calls as needed.

• Automatically classifies calls containing sensitive card holder information.
• Rules-based access to recorded files containing sensitive information.
• Agent can pause call recording during the collection of sensitive information.

• Provides organisations with three options to help effectively balance their OCI or FCA requirements.
• User can delete all call recordings with sensitive information but retain valuable non-sensitive interaction data for reporting and analysis.