Temovi Live Support enables business websites with immersive, interactive support capabilities that allow microbusinesses, SMBs and enterprises of all sizes to provide productive and efficient customer support at a fraction of the traditional cost.
Live Support uses the Temovi Platform-as-a-Service (PaaS) solution to integrate real time communications into the website in a very easy way, by just embedding a single line of code to add the Live Support button in the location where it needs to appear.
By activating the button, users can select from an intuitive menu tree to contact the right sales or support agent at the first attempt and interact with them using text chat, voice or video.
The Live support window shows them their position in the queue (if all relevant agents are busy). Alternatively they have the option to leave a phone number and receive an text when an agent is free.
Once the session is established both users and agents can even share images or videos or use screen sharing for a faster resolution of questions and issues.
of consumers stop doing business due to bad customer service.
of users say it takes too long to get through to a live agent.
of consumers would spend more with companies that provide excellent customer service.
of consumers say customer service is one of the top 3 factors about a company/brand.
Temovi reintroduces the human factor into an automated customer service. Live Support offers Digital Cognitive Agent options to combine Live Support's customer service apabilities with cost-effective Artificial Intelligence (AI) services. Start a conversation 24/7 with an IBM Watson powered chatbot and easily escalate if more engagement is required.
Use natural language processing to route your call to the right department or team. Harness the power of AI to contain the costs of customer support by automatically handling routine user questions and seamlessly escalating to a live agent when interaction becomes more complex or a user's mood starts to change.
An account manager will contact you for a personalised informative session on the key features and benefits of a cloud phone system.